It is important to understand that most of the products that we sell online are at or below wholesale prices and as such we offer a big discount to our customers on their flooring purchases. We have provided guidelines for estimating materials needed for a project, but please bear in mind, that it is your responsibility to order the amount of materials that you have determined is correct. If you are unsure, it may be advisable to have a measuring company tell you the amount of square feet that you will need for your project.

Below is our Return & Cancellation Policy:

No Returns are allowed for overages or orders not assigned a Return Merchandise Authorization (RMA) within 7 days of receipt of shipment. It is your responsibility to order the amount of materials that you have determined is correct.  

Any refused shipments without a Return Merchandise Authorization (RMA) will be treated as a return and will be subject to a 25% restocking fee along with initial and return shipping costs.

In case you received incorrect items, please email us digital pictures at info@floorsave.com of the product(s) label(s) showing the SKU # or provide us with a clear description of the product(s) received. With this information we can clearly identify the error and correct your order immediately.

Half of the box or partial products can not be returned. If one piece or plank is damaged or defective in the box, the entire box needs to be returned.

There is a 25% restocking fee on all returns and cancelled orders. If the product has already been shipped to you, then you will still be responsible for the transportation charges billed to you by FloorSave.com and you will also be responsible to make arrangements to return the materials to FloorSave.com at your cost.

Product(s) must be returned on the skid that it was shipped on, in their original unopened boxes and in the original merchantable condition that it was received by you. All returns must be requested within 7 days of the date of receipt of merchandise. Any returns sent to FloorSave.com without a Return Merchandise Authorization (RMA) will not be accepted.

After you have arranged for the products to be returned to us, you must contact us again to give us the carrier name and tracking number associated with the return, so that we can track the incoming shipment, and know when to expect the returned merchandise. You can contact us with this information by calling us at 866-940-3566 or emailing us at info@floorsave.com.

Steps to Follow for Returns:

1. Call us at 866-940-3566 or email us at info@floorsave.com to request a Return Merchandise Authorization (RMA). Requests for returns are allowed up to 7 days after receipt of materials. You must request a written authorization (RMA) within this time period.
2. Wait for an email notification with your Return Merchandise Authorization (RMA).
3. Email us or Call us with the carrier name tracking number of the return shipment. You must provide us with the return tracking number from the carrier. Returns cannot
4. Refunds will be processed within 15 days from the date of receipt of your return shipment to us.

Defective Merchandise Policy

If you received a defective item or found defects on products after installation, we will be happy to take care of the issue. Please follow the steps below so that your claim may be processed in a timely manner:

UNINSTALLED: After opening 2 boxes with defects, PLEASE STOP opening boxes. We will NOT issue a refund or replacement for boxes OPENED after the first 2.

INSTALLED: Installation of the defective product is acceptance of the order. A claim will not be processed for items with visual defects prior to installation.

Call us at 866-940-3566 or email us at info@floorsave.com with the following information:

1. Order number or name on the account
2. Brief description of the issue
3. 4-6 digital pictures clearly showing the issue
4. Your contact information (email address and phone numbers)
5. Your certified installer's contact information
6. Your preference for either credit or replacement

A Customer Service Representative will contact you via email within 48 hours to provide instructions on how to proceed and to assist you with the entire process.

If the digital pictures cannot clearly show the issue, you may be required to send us samples of the defective items.

If pictures and samples are not enough, a third party inspector may be recommended to physically inspect the reported defect. An inspection fee of $150.00 will be charged to the customer and refunded should the inspection report prove that the issue is indeed a manufacturing defect.

Floorsave.com will ship out a replacement or issue a credit for the materials at NO COST should the defect claim be approved.

Damaged or Missing Merchandise Policy

DO NOT REFUSE deliveries even if there is visible damage or shortage.

Inspect all merchandise upon delivery and count the number of damaged boxes. Look for scratches, dents, tears, and check if the order is complete and identify any missing merchandise.

NOTE all damages and shortages on the Delivery Receipt. If no damages or shortages are noted on the Delivery Receipt, we cannot be held responsible for any damages or shortages that occur. You will then be advised to file your claim directly with the carrier.

Please make sure that you note the damages and shortages and sign two (2) separate copies (customer's and driver's copies)

Before disposing any damaged material, please contact the carrier to allow them the option of picking up the damaged merchandise for inspection. Only the carrier can advise you to dispose damaged materials.

Call us at 866-940-3566 or email us at info@floorsave.com  with the following information:

1. Order number or name on the account, including your phone number and email.
2. Date merchandise was received
3. Number of boxes or items that were damaged or missing

A Customer Service Representative will contact you via email in the next 48 hours to assist you with your claim.